Australian consumers want embedded protection built into the platforms they already trust, and 3 in 4 (75%) are willing to even switch travel booking platforms if it’s automatically included with their purchase. However, when it comes to relying on AI or third-party marketplace apps for protection, Australians remain hesitant. These are some of the primary takeaways of new consumer research from Cover Genius, the global infrastructure for embedded protection, which surveyed more than 860 consumers across Australia, the US, and the UK on how they buy, understand, and value protection.
While 87% of Australians weigh potential risks when booking travel or making major purchases, they are hesitant to buy protection from modern platforms. On one hand, appetite for protection offered at checkout is high: 75% of Australians would switch to a travel platform that has protection automatically included in their purchase, and 76% are more likely to buy protection if it pays out automatically without a claim. On the other hand, hesitation around non-traditional purchasing channels remains. Just 8% of Australians have bought protection through a marketplace app (compared to 21% in the US and 12% in the UK), and only 4% of Australians trust AI to handle protection decisions. Instead, Australians place their trust in established entities to provide coverage, led by their bank or credit card provider (39%), the platform they book through (24%), and from dedicated insurers (24%).
“Australian consumers are highly risk-conscious, but their buying habits are still catching up to modern channels,” says Angus McDonald, CEO and Co-Founder of Cover Genius. “While uptake in marketplace apps and AI tools is still in its early stages in Australia compared to markets like the US, the appetite for embedded coverage is undeniable.”
“Automation and native integration are the single largest levers for growth in embedded protection,” added McDonald. “When cover is integrated seamlessly at checkout and claims are resolved quickly, protection stops being a reluctant add-on. It becomes a standout benefit, and a primary reason customers stay loyal to your platform.”
